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These terms set out what mp66 expects from you and what you can expect from us — covering account use, wallet transactions, and how access to our platform works where local law and eligible regions permit. Read through before you start, so there are no surprises later.
By accessing the mp66 platform, you agree to operate within the rules set out here. These terms apply each time you log in, fund your account, or place any wager — regardless of the device you use. When you add funds via Touch 'n Go eWallet or Boost, the transaction is subject to both the terms of that wallet provider and the conditions set out on this page; the two operate alongside each other. We reserve the right to update these terms when required, and the current version is always the one shown on this page. If a material change is made, we will notify you through the contact details held on your account before the change takes effect. Access to the platform, and the applicability of these terms, depends on local law and the eligible regions in which you are located. Nothing in these terms should be read as a guarantee of access, and we do not represent that the service is lawful in every jurisdiction. If you are uncertain whether access is permitted in your location, you are responsible for checking the relevant local rules before proceeding.
Not every part of your experience falls under the same set of rules. Understanding what this policy covers — and what it does not — helps you know where to go when something needs to be resolved.
Login credentials, account creation steps, identity verification and session activity all fall within these terms. You are responsible for keeping your password secure and for any activity that occurs under your account credentials.
Deposits and withdrawals processed through Touch 'n Go eWallet, Boost or other supported payment rails are recorded in your transaction history. The terms here govern how those records are held; the wallet provider's own policies govern the movement of funds on their side.
Game content supplied by Spadegaming, CQ9, Pragmatic Play and Joker is available within the lobby and governed by our terms of access. We do not control individual game mechanics or prize structures — those are determined by each studio.
External links, wallet provider interfaces and payment gateways operate under their own terms. We have no authority over those services, and nothing in this policy extends to how third-party providers handle your data or transactions on their platforms.
You have practical rights when it comes to how your account information and transaction records are managed. At any point after login, your account dashboard shows the full history of deposits, withdrawals and session activity — this is your primary record for anything wallet-related. If a Touch 'n Go eWallet or Boost transaction appears incorrectly in your history, you can raise a dispute through our support channel and we will review the record against the wallet provider's confirmation. Account details such as your registered email or contact number can be updated through the account settings page; any change that affects identity verification may require you to re-submit relevant documents as shown in those settings. We aim to respond to policy-related questions within the timeframe shown on our support page. You also have the right to request that your account be closed, in which case the account closure steps are described in the support section below.
Log in and open the transaction history section to see every deposit and withdrawal, including the payment method used and the timestamp. This record covers Touch 'n Go eWallet, Boost and all other supported rails.
Head to account settings after login to update your contact information. Changes that touch your verification status will prompt you to follow the steps shown on the verification screen — follow exactly what is listed there.
If something in these terms is unclear or a transaction does not match what you expected, contact us through the support channel listed on this page. Include your account ID and the date of the transaction in question so we can locate the record quickly.
You can request closure of your account at any time. Outstanding wallet balances must be withdrawn before closure is finalised — the withdrawal steps and supported methods are shown in your account dashboard.
If any part of these terms raises a question, or if you need to raise a concern about your account or a wallet transaction, the routes below are open to you. Have your account details ready so we can pull up your record without delay.
Open the chat widget from any page after login. Describe your query and include your account ID — for wallet disputes, the transaction reference from your Touch 'n Go eWallet or Boost receipt helps us locate the record faster.
Send a written query to our support address shown in the contact section of your account dashboard. Email is suitable for policy clarifications, account closure requests and documentation queries where you need a written response.
Many policy-related steps — updating details, reviewing records, checking current terms — can be handled directly inside your account without contacting support. Log in and check the settings and history sections first.
We hold your account data for as long as your account remains open and for a further period as required by applicable regulations. Once that period passes and your account is closed, data that is no longer required is removed from active records. Cookies are used to keep your session active across pages and to recognise your device on return visits — you can adjust cookie behaviour through your browser settings, though some functions may not work as expected if certain cookies are turned off.
Transaction records, including Touch 'n Go eWallet and Boost deposits, are retained for the period required under applicable rules. The retention schedule is not shortened by account closure — records remain available to you on request during the applicable period.
Session cookies keep you logged in while you move between the lobby, payment page and account settings. Analytics cookies help us understand how the platform is used. Neither type is used to track activity outside the mp66 platform.
Your login credentials are your responsibility. We do not ask for your password through chat, email or any other channel. If you suspect unauthorised access, change your password immediately via the account settings screen and contact support.
When terms are updated in a way that affects your rights or obligations, we notify you through the contact details registered to your account before the change comes into effect. The updated version replaces all prior versions on this page.
These are the questions we hear most often about how our terms work, what they cover, and what you can do if something needs to change.
Yes. Any transaction processed through Touch 'n Go eWallet, Boost, DuitNow or FPX is subject to these terms on our side. The wallet or bank provider's own terms apply to how the funds move through their service — both sets of terms operate at the same time.
Transaction records and account information are retained for the period required by applicable regulations even after closure. During that period you can request a copy of your records through our support channel. Once the retention period ends, data no longer required is removed from active systems.
We notify you at the contact details registered to your account before a material change takes effect. The updated terms replace the previous version on this page as soon as they go live. Continuing to use the account after that date means you accept the updated version.
Access depends on local law and the eligible regions in which you are located. We do not represent that the service is lawful in every jurisdiction. You are responsible for checking whether access is permitted in your location before using the platform.
Log in and check your transaction history first — the record shows the method used, amount and timestamp. If the entry still does not match your wallet receipt, contact us via live chat or email with your account ID and the transaction reference. We will review it against the payment record.
These studios supply the game content available in the lobby. Our terms cover your access to that content through the platform. The studios set their own game mechanics and prize structures; we do not override those rules. Any issue with a specific game outcome should be raised through our support channel.